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FREQUENTLY ASKED QUESTIONS

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-Terms And Conditions

-Privacy Policy

 

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1. How do I sign up/apply to work with Cryptorolla?

  •  Please refer to our KYC.

 

2. What is the approximate time of response after completing the KYC?

  • We tend to reply to all of our business inquires in 2 business days or 48h.

 

3. What KYC documents do I need to provide?

  • Proof of Address

  • Bank Statement

  • Identity Document

 

4. What document may I use as a Proof of Address?

  • As a Proof of Address, we accept only utility bills for Internet, Gas, Electricity, Water or Landline.

 

5. What should my Proof of Address document contain?

  • The document must have Your Legal Name, Current Residential Address.

  • The document should not older than 90 days.

  • The document have to be a scanned copy.

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Important:

  • Screenshots of the document are not accepted.

  • Credit Card Statements, Insurance, Cell Phone Bills, and Other Bills that are not listed above are not allowed as Proof of Address.

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6. What should my Bank Statement contain?

  • The Bank Statement should have matching names of the point of contact provided during the KYC.

  • The Bank Statement should have a matching address provided during the KYC.

  • The Bank Statement must be dated within the last 90 days.

  • The Bank Statement needs to be in color (black and white not accepted).

 

7. What document may I use as an Identity Document?

  • For verifying your identity you may use only Passport which haves at least 6 months remaining till expiring.

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Important:

  • A Driver License, or National ID are not accepted as Identity Document.

 

8. What should my Identity Document contain?

  • The Identity Document should be a government-issued passport that is distributed and recognized by the country where you are a citizen or resident.

  • The Identity Document must be in color (black and white not accepted).

  • The Identity Document should include your date of birth, legal name that matches the information provided during the KYC.

  • The Identity Document should have the signature of the passport holder.

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9. Why do I have to upload/provide docs about my company?

 

  • Due to our compliance regulations, we must run background checks on the companies of our clients to ensure that all of the funds that enter our ecosystem come from legitimate sources.

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Contact Us

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If you have any questions after reading this guide, please contact us at:

https://www.cryptorolla.com/contact

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